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Energy & Utilities

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Energy & Utilities

A tailor-made customer relationship for an electricity supplier

Centralising all customer interactions and contact points in a single tool based on the same system was essential to provide a consistent, contextualised, and profitable customer relationship and positive customer experience.

Predictive Maintenance: from ‘fail & fix’ to ‘prevent & predict’

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Predictive Maintenance: from ‘fail & fix’ to ‘prevent & predict’

The Energy and Utilities booklets - Business Challenge #2

In light of the major changes in the Energy and Utilities sector, ensuring the continuity of operations is essential in all circumstances. By identifying the risks of failure thanks to detailed knowledge of the equipment, predictive maintenance addresses this challenge. It promises an optimised production model.

Multi-channel contact centre

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Multi-channel contact centre

Standing out from competitors from the first customer contact while leaving them to choose the means and time that suit them.

The deregulation of the energy sector in France represents an opportunity but also a problem to the existing players who have to rethink the customer contact processes while integrating new possibilities offered by communications technologies.

Total and optimal mobility

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Total and optimal mobility

Mobility is a core requirement of thousands of field technicians responsible for the operation and maintenance of energy networks. Instead of being a constraint, this can be a source of opportunity for service and productivity providers, provided that they offer competitive and targeted technical solutions.