We work alongside our clients to help them succeed in their transformation projects and meet their business-quality and time-to-market objectives.
In a highly competitive environment, players in the Telecom, Media & Entertainment sector are pulling out all the stops to attract and retain customers, while optimising their operational costs. Philippe Debavelaere, Head of the Sectorat Gfi, looks at the Group’s global experience and commitment to its clients. He explains how these two advantages help them to succeed in their transformation and meet their quality and time-to-market objectives. “A coherent structure across the Gfi Group allows us to industrialise our methods and delivery processes and consolidate our offer,” he says.
Our clients’ achievements
Since an excellent client relationship is a central pillar of its “2020 Essentials” plan, Orange launched a major transformation programme for its client IS solutions. This involved implementing a CRM solution within its AMEA (Asia, Middle East, Africa) subsidiaries to improve the customer journey and experience.